What is Capital Styles?Capital
Styles seeks to bring you the hottest styles from the hottest designers.
Whether you're purchasing a handbag, a dress, or a pair of shoes, you
can be sure that your merchandise will feature the most fashionable and
current trends. Furthermore, you will always receive significant
discounts when shopping with Capital Styles. We offer our customers a
diverse selection of products, competitive prices, helpful service, and
an easy-to-use website. It is out ultimate goal to be your favorite
store for designer merchandise.Where
are you located?We are
located in New York.Do you charge sales tax?We
charge sales tax only if you are a resident of New York State.How much do you charge for shipping?Standard shipping to anywhere in the Continental United States will cost you just
$10.00 per order. If you are shipping outside of the United States
and/or if you would like us to expedite the shipment, additional charges
apply. For more information, see our Shipping
sectionDo you ship to my country? Please see
our Shipping section to see a list of the
countries to which we currently ship.Why are your products priced lower than those
on other websites?Here at
Capital Styles, we believe that customers should be able to purchase
designer merchandise for affordable prices. We have often purchased our
products from reputable resellers at discounted rates. By doing this, we
can pass the savings on to you.Why are there no pictures for certain
products?The
Capital Styles website is constantly being updated. In order to bring
you the latest styles as quickly as possible, we oftentimes add a
product to the website before the product image is available. We then
upload the image as soon as we can. Please visit our website frequently
to view our latest product listings and pictures. If you have any
questions, comments, or suggestions, please contact
us.What is the “retail value” price of an
item?When we
use the term “retail value,” we are referring to the price at which an
item may be sold on a regular basis; this price is applicable both in
the United States and other countries. Our buyers are responsible for
estimating the retail value price, and they calculate it before any
discounts, sales, or promotions. Additionally, our buyers may use
information from out vendors when calculating the retail value price.
Capital Styles offers a wide selection of products; therefore, we cannot
guarantee that any item is being offered at the retail value we have
listed, in any place at any time. The product may or may not have been
sold at the given retail price.Do you have a print catalog? Capital
Styles does not make a print catalog; we post our complete inventory on
our website. We have chosen to sell our products online because our
inventory is constantly changing, and a website allows us to reflect
these changes in a timely fashion. Furthermore, our website helps us
avoid back orders, which improves customer satisfaction levels.Do you sell gift certificates?Yes, you
can order a gift certificate for any value. Simply email us at
info@capitalstyles.com, and we will send you further instructions.
Please make sure to include the desired gift certificate amount in the
email.What do I need to know about promotions?Capital
Styles offers many discounts and promotional codes, which we
collectively refer to as “promotions.” You may only use a promotion on
online purchases of merchandise, and you must use it during the
specified time period. Unless we have specified other conditions, you
may only use each promotion once. Additionally, a promotion cannot be
combined with other promotions.
If the promotion states that it is for a one-time use, then
you can only apply that promotion towards one purchase. If you have not
exhausted the entire value of the promotion, then the remaining value
will be forfeited.
Promotions cannot be used on purchases made with gift
certificates. Promotions to not apply to shipping costs and any
applicable taxes, unless otherwise stated.
You may not use a promotion on a previously placed order.
Promotions for free shipping may be used only if the package
is being shipped within the Continental United States; the shipping
method will be U.S. standard ground.
If a promotion has a minimum order size requirement, then the
minimum may not include gift certificate credit(s), shipping charges.
Some promotions require that you buy at least one item in
order to get a discount on an additional item. In this case, the item
with the lowest price will receive the discount.
If you return merchandise that was originally purchased using
a promotion, then your return credit will reflect the promotional
price. You cannot reuse the promotion if it has expired.
At any time, our inventory of promotional items may become
exhausted. Therefore, promotional items are only available while
supplies last, and we will not give out any form of compensation for
the items that do run out of stock.
Capital Styles has the right to extend or terminate a
promotion at any time, at its discretion.
What are you customer service hours?By phone, we are available Monday-Friday from 9:00 a.m. to 9:00 p.m., on Saturday
from 12:00 p.m. to 6:00 p.m., and on Sunday from 12:00 p.m. to 6:00 p.m.
You may email us at any time. To see our telephone numbers and email
addresses, please visit the Contact Us
section.Whom should I contact to carry my goods?If you are
a vendor who is interested in providing us with your goods, please send
an email to
wholesale@capitalstyles.com.
How do I place an order on Capital
Styles?First,
browse our wide variety of items and decide which ones you would like to
purchase. When you have made your decision, you can add each item to
your shopping bag by clicking on the “Add to Shopping Bag” button
(located next to the item). After you have placed all of the items in
your shopping bag, click on the “Proceed to Checkout” button (located
inside your shopping bag). If you need to navigate to your shopping bag,
simply click on the “Shopping Bag” link, which you can find at the top
right corner of our website. Once you have clicked the “Proceed to
Checkout” button, we will guide you through the checkout process. You
will have to enter your billing and shipping addresses in order to
complete the process. We will send you an email notification after you
submit your order; we also begin processing your order.How do I shop by designer?Shopping
by designer is easy and fast. First, click on the link to the department
(e.g. Handbags, Women, Clearance) that you would like to browse. We have
provided these links at the top of all of our webpages. Once you reach
the department page, you will see a list of available designers on the
left side of the page. When you click on a designer's name, you will be
able to view all of the items in that department that were made by that
designer (e.g. clicking on “Prada” in the Handbag department will show
you all of our Prada handbags).I put something in my shopping bag, but
it's not there anymore. Why?Your item
may have disappeared for two reasons. The first reason is that you do
not have a Capital Styles account. When you shop on our website without
logging into an account, then your shopping bag will be emptied if you
leave the website. The second reason is that when you added the item to
your bag, there was only one left in stock. Someone else may have
purchased that item before you were able to check out, so your shopping
bag would no longer be able to hold the item. Because our designer
merchandise often comes in limited quantities, we suggest that you
purchase an item as soon as possible, before it has become sold out!I've already placed my order-- is it too
late to change or cancel it?If the
order is still being processed, then you may change or cancel it.
However, if the order has already been processed or if we have shipped
it, then you may not modify it (Please note: if your order has already
been shipped, then Capital Styles is not responsible for shipping
costs). If you meet the conditions for changing or canceling your order,
please contact us for instructions on
how to do so.Why are certain products out of stock?Designer
merchandise is exclusive and valuable, which makes it difficult to
obtain. Additionally, many styles and versions can only be offered for
limited amounts of time and in limited quantities. We mark a product as
out-of-stock if our inventory has run out of that item. We restock many
of our items regularly; however, some very exclusive items are only
available for a certain amount of time. For these reasons, we recommend
that you purchase an items as soon as possible, so that it does not go
out of stock while you are waiting.Will you be ordering more out-of-stock
items?Generally,
yes. We replenish many of our out-of-stock items. However, if the
product is very exclusive, then we typically can only offer it for a
short amount of time. If an exclusive product does run out of stock,
then we either discontinue it entirely or replace it with a different
version.How often do you update your inventory?At Capital
Styles, we are proud of the fact that we are constantly updating our
inventory. Every week-- sometimes even every day-- modify the site to
reflect our most current inventory stats. We also add new products
regularly. These measures ensure that you will always find the latest
and most stylish products at CapitalStyles.com.Can I order by phone or fax?Yes, you
can order by phone. On our Contact Us
help section, you can view our various phone numbers. At this time, we
cannot offer a fax number.What forms of payment do you accept?Capital
Styles accepts all major credit and debit cards (Visa, Mastercard,
American Express, Discover); we will also accept cashier's checks and
money orders.How long will it take to receive my order?Under
normal circumstances, it will take 1-2 business days for us to approve,
package, and prepare your order for shipment. If you have selected
standard shipping (USPS Priority), the package should arrive at your
address in an additional 5-7 days. Therefore, you can expect to receive
your order within 6-9 business days.How do I use a promotional code?If you
have a promotional code that you would like to use, simply type it in
when we ask you to during the checkout process. I am a first time customer; can I
receive a discount on my first order?Yes--
enter promotion code “capital212” during checkout, and you will receive
a 15% discount on your entire order.I am a returning customer; can I
receive a discount on my next order?Yes--
enter promotion code “welcomeback” during checkout, and you will receive
a 15% discount on your entire order.When is my credit card charged during the
order process?Only once
your order has been shipped will we charge your credit card. We will
attempt to approve your billing information and authorize your card
after you place your order.If I order an item that is out of
stock, will I be charged? Will I receive my order?One of the
main goals of Capital Styles is to ensure that our inventory is 100%
accurate. Thus, we mark an item as out-of-stock when we have run out of
that item. Unfortunately, some websites charge your credit card
immediately after you purchase an item, even if that item is out of
stock. But if you order an out-of-stock product at Capital Styles, we
will place your order in our back order section. We will replenish our
inventory and ship your order, and then we will charge your credit card.
How do I register with CapitalStyles.com?If you
would like to register with Club Capital, look for the registration link
at the bottom left corner of our website and click on it. This link will
bring you to the registration page, and you will then be instructed to
enter your name, email address, password, and password hint. When you
click “Continue”, we will log you into your account. You should log into
your account anytime you want to shop on our website. You can log into
your account at any time; simply click on the “My Account” link, which
is located at the top right corner of our site.How
do I log into my account?Click on
the “My Account” link, which we have placed at the top right corner of
our website. Clicking on this link will bring you to the Log In page;
this is where you will enter your email address and password. Enter this
information and then click on the “Continue” button. You will then be at
your main account page.What should I do if I've lost or forgotten
my password?We offer a
way to reset your password, so that you may regain access to your
account. To rest your password, click on the “My Account” link at the
top right corner of our website; when you have reached the Log In page,
click on the “Password Forgotten?” link. You will then be able to enter
your email address, and we will send you an email with a new, temporary
password. If you would like further help, please contact us.What should I do if I've changed my email
address? What if I want to update my personal information?If you
would like to change the address to which Capital Styles sends you
emails, you must first log into your account. On the “My Account”
homepage, click on the “View or change my account information” link.
This will allow you to change your name, email address, telephone
number, and/or fax number. The “My Account” homepage also include a link
entitled “View or change entries in my address book.” This link allows
you to update your billing and/or shipping address. If you would like to
change your account password, click on the “Change my account password”
link on the “My Account” homepage.
What is your return policy?You may
return your item(s) within 100 days for a full refund (excluding shipping
costs). Each item must be in original, unused condition, and you must
include all original tags and packaging in your return shipment. Note: this return policy does not apply to the home decor items that we sell. For more details about our return policy, see the Returns help section.Where do I send returned items?Please
visit our Returns help section for
instructions on returning an item.How do I process an exchange?Capital
Styles strives to bring you the best possible values; thus, our products
are not always available in large quantities, and we may not offer each
product in every size. We apologize that we cannot offer exchanges. If
you would like a different item or a different size, please return the
product(s) and then place a new order. Please contact us for further assistance.What should I do if the item I received is
incorrect or damaged?Our Returns help section will provide you
with instructions on how to return the item. Alternately, you may contact us.
Is
it safe to place an order over your website? Is it safe to use my credit
card?We have
taken measures to ensure that order from Capital styles is completely
safe and secure. We process all orders with the latest version of Secure
Socket Layer Technology (SSL). SSL is an important technology because it
encrypts your information-- so only you and Capital Styles will be able
to see it.Is my personal information kept private
when ordering from Capital Styles?We use
some of the most sophisticated security software available, because we
believe that shopping online should be safe and secure. We keep your
personal information safe with today's best technology.What do you do with my personal
information after my order has been placed?We require
your personal information so that we can process your orders.
Additionally, we may use it to personalize your shopping experience on
Capital Styles. Overall, we use your information for internal purposes
and to comply with legal requirements. When we store your personal
information on our secure server, we can shorten your checkout process
and allow you to check your order status online.Is
it safer to order from your website or from other websites that sell the
same products?We use
some of the most sophisticated security software available, because we
believe that shopping online should be safe and secure. Some other
websites, unfortunately, use cheaper technologies that do not employ
128-bit SSL encryption. You can be sure that your browser is in secure
mode by looking for certain signs. First, a small lock or key icon
should be visible in the lower left- or right-hand corner of your
browser window while you are making your order. Second, the first
characters of the website address are usually “https”; this signifies
that a secure connection has been established.What is your privacy and security policy?Our Privacy & Security help section displays our
policy in its entirety.
